Back Orders, Pre-Orders, and Special Order Policy
Bulk Sales Policy
Payment Options
Return, Refund, and Cancellation Policy
Shipping Policy
Back Orders, Pre-Orders, and Special Order Policy
Back Orders
When an order is placed, all items on the order are charged for. Most items are in stock and therefore will ship within 24 hours. However, if an item is not in stock, Central Recovery Press, LLC (CRP) will place the item on back order and will ship it as soon as it is available. Items that are not available are marked as such on our website at www.centralrecoverypress.com. Items placed on back order and shipped separately will incur separate shipping charges.
Pre-Ordering
CRP allows customers to pre-order items that have not yet been released. The release date is provided and indicates the date the product is scheduled to be available for shipment. Release dates are subject to change and will be updated as we receive them. If an unavailable item is ordered then payment is due at the time the order is placed. Individuals that order items before they are released will be the first to receive shipment once they are made available.
Placing a Nevada Sales Tax-Exempt Order
CRP is able to process orders as tax exempt for qualifying entities in the state of Nevada. Libraries, schools, not-for-profits, and other qualified groups and individuals may place a sales tax-exempt order once we have your tax-exempt certificate on file. We only accept tax exempt orders by phone at this time.
When you make your first tax-exempt purchase, fax your state or federal government-issued certificate to (702)396-3501 within 72 hours for verification purposes. We will hold your order for up to 72 hours until we receive and verify your certificate. If we do not receive your documentation within 72 hours, we will process and ship your order with the applicable sales tax.
Note: In most cases, you will only need to fax or e-mail us your tax exemption certificate the first time you place a tax-exempt order. Once that certificate is on file, you may place other tax-exempt orders with no additional steps. Individuals from the same organization must each supply a certificate the first time they place an order. That certificate number is attached to each customer's account for application to future orders. If there is no tax-exempt number listed on your tax-exempt certificate please include your Federal Employer Identification Number (FEIN) instead.
How to Address a Military Order
If you are sending an order to a military base, follow this format when entering the address during Checkout:
Name: Your First and Last name
Address: Any applicable information
P.O. Box: Unit number or P.O. Box number
City: Applicable APO/FPO
State: Name of Armed Forces unit
ZIP/Postal Code: ZIP code
Country:
Email Address: Your Email Address
Bulk Sales Policy
What is a Bulk Order?
A Bulk Order is an agreement for non-retail accounts that commit to purchasing at least 50 books per calendar year. The benefits of a bulk sales agreement are a discounted rate and the convenience of having your books shipped as needed.
How do I receive a Bulk Discount?
Fill out a Bulk Sales Price Request Form. A representative will contact you via phone or e-mail within 5 business days with a quote. Once you receive your price quote, if you are interested in affording yourself the agreed upon bulk sales discount, the representative will then give further instructions. Price quotes are valid for 10 business days.
Restrictions
A minimum of 50 books is required on the initial order with a minimum of 10 books per on subsequent orders. You may not combine this discount with any other special offers or any other discounts. Shipping charges are extra and will not be discounted. Sales tax is applicable only in Nevada. If your business is tax exempt, please supply a tax-exempt certificate upon execution of this agreement.
For discounts on purchases of over 2,500 books, please contact our corporate office at (702)515-1374 or by e-mail at sales@centralrecoverypress.com.
New Accounts
Companies that wish to establish net 30-day terms are asked to submit a credit application. A minimum of $1,500 in annual sales must be achieved before a line of credit will be extended. Until the $1,500 minimum is reached, all orders must be prepaid.
Terms
Net 30 days from the invoice date upon receipt of an approved credit application. Shipments may be withheld on past due accounts.
Returns, Refunds, and Cancellations
There are no returns except for over-shipments or damaged products. Over-shipments and damaged products need to be brought to our attention within 5 days of the receipt of your shipment. For over-shipped or damaged items, please call customer service for a Return Merchandise Authorization (RMA) and to arrange for free freight return. Any return shipment made using RMA authorization and claiming free freight must contain only titles related to that authorization. Items returned without an RMA will not be given credit, nor will the items be returned to the customer. In addition, items not listed on the RMA will be assessed freight charges, based on estimated freight costs and charged to the customer.
Most Central Recovery Press items are kept in stock and are shipped within 24 hours of the order being placed. Therefore, cancellations are not accepted.
If you have any questions regarding your order, please contact a customer service representative at (702)515-1374 or by e-mail at sales@centralrecoverypress.com.
Payment Options
Paying by:
- Credit Card
- Phone or fax
Paying by Credit Card
Central Recovery Press, LLC (CRP) accepts MasterCard, American Express, Discover, and Visa. On the on-line store page, select the card type you want to use and then enter your card number, expiration date, and the card security code.
Paying by Phone
Please call (702)515-1374 and ask for a CRP customer service representative or fax your order to (702)396-3501 and a representative will call to confirm receipt of your order and take your payment information over the phone. A representative can be reached during our normal business hours from 9am – 5pm Pacific Time.
Paying by Mail
If you have a CRP flyer you can mail in your order to:
Central Recovery Press
3371 N. Buffalo Drive
Las Vegas, NV 89129
A representative will call to confirm receipt of your order and take your payment information, if not provided on the flyer, over the phone.
Return, Refund, and Cancellation Policy
There are no returns except for over-shipments or damaged products. Over-shipments and damaged products need to be brought to our attention within 5 days of the receipt of your shipment. For over-shipped or damaged items, please call customer service for a Return Merchandise Authorization (RMA) and to arrange for free freight return. Any return shipment made using RMA authorization and claiming free freight must contain only titles related to that authorization. Items returned without an RMA will not be given credit, nor will the items be returned to the customer. In addition, items not listed on the RMA will be assessed freight charges, based on estimated freight costs and charged to the customer.
Most CRP items are kept in stock and are shipped within 24 hours of the order being placed. Therefore, cancellations are not accepted.
If you have any questions regarding your order, please contact a customer service representative at (702)515-1374 or by e-mail at sales@centralrecoverypress.com.
Shipping Policy
Items usually ship within 24 hours if they are in stock. Items not in stock are marked as such on our website at www.centralrecoverypress.com. When only part of an order is in stock, Central Recovery Press, LLC will ship the available items and place the rest on back order (See our Back Order Policy for more information).
Orders are shipped via a commercial carrier with charges according to the following table:
| Shipping Rates | |||
|---|---|---|---|
| Shipping Method | Estimated Delivery | Per-Order Charge | Per-Item Charge |
| Standard | 4-9 days | $3.00 | $0.99 |
| Expedited | 3-4 days | $3.99 | $0.99 |
| Air Service | 3-4 days | $7.49 | $1.99 |
| Expedited Air* | 2-3 days | $12.49 | $2.99 |
| *This is not a guaranteed next-day delivery. | |||
Should you wish to have your order sent outside the continental U.S., please contact Central Recovery Press at (702)515-1374 to discuss various shipping methods. The customer will be charged for all additional shipping charges.
Special Situations
Weather, natural disasters, and other events beyond our control may affect shipping and delivery times. You will be contacted if conditions are serious and expected to last longer than a brief period of time.
Correctional Institutions
If you are shipping to a correctional institution, we urge you to pay careful attention to its regulations and procedures. Facilities differ on the items they permit, shipping methods that may be used, and how to address a package.
Tax Information
In accordance with applicable law, Central Recovery Press collects tax for orders shipping to Nevada. Sales tax is applied to the total amount of the order. If you are ordering from outside the State of Nevada no sales tax is collected. The Sales Tax Policy is subject to change per state regulations.
